Shri Mata Vaishno Devi Charter (Same Day Ex-Jammu)

IMPORTANT GUIDELINES & POLICIES

· In respect of COVID-19, all necessary me as reissued by the State & Central Governments would have to be adhered to by the passengers. The measures shall be confirmed by DIH to thepassengers02-03weekspriortothedateofarrival.Withoutadheringtotheprescribedmeasures/requirements, boarding would be denied without any refunds.

• Anyalterationinplanwillbe extra chargeable over and above the quote.
• The above-mentioned flying imingsarenotfinal.Timingsmaydifferonyourdateoftravel, depending upon, your arrival at Jammu Airport & the take-off time from Jammu, which depends on weather conditions, clearance from Air Force & Civil Aviation, VVIP movements, flying by Indian Air Force (NOTAM), a sudden occurrence of technical snag in a helicopter, illness of flying crew or delayed reporting of the guests at the helipads.
• Guests have to MANDATORILY submit their correct weights at the time of booking. The reason for the same is that we operate in very high-altitude terrain where the weight carrying capacity of the aircraftis only 450kg. If any change in weight is found at the time of their travel, from the submitted weights, which may lead to exceeding our aircraft weight carrying capacity, guest(s) would be deboarded& cancelledforthecharter,without any refund.
• Weighing at the time of boarding the helicopter is a must, since the DIH shall not allow boarding incasethetotalweightexceedstheweightlimitationofthehelicopter.And,duetothesamereason,incaseof more than 01 available aircraft, DIH reserve the right to shuffle passengers between helicopters tomanagetherightweightofhelicoptersforsafeflyinginthehills.Therefore,passengerstravellingtogethermightnotbeaccommodated inthesamehelicopterflight.
• Passengers would be taken on board depending on load and temperature conditions. Pilot’s call will befinal. Hence, passengers are advised to provide their exact weights at the time of booking and carryluggagewithin thepermissible limit.
• Passengersare advised to arrive at Jammu by 1000 Hrs at the latest, in order to comfortably finish the darshan&return sameday.
• Last ETD from Sanjichhat will be 1400 Hrs (in case passengers are travelling by scheduled airlines) toJammu Airport. If ETD is further delayed, the chances of missing the return flight from Srinagar Airport ishigh. It is advisable to depart from Sanjichhat by 1330 Hrs at the latest, as scheduled flights areoperatedfromJammu Airport till approximately1600 Hrs.
• Cut-off time of our flight from Sanjichhat to Jammu for the passengers who would be doing night halt atJammuis 1530Hrs.
• After reaching Jammu Airport, the charter shall conclude. Guests can be dropped by us to their hotel inJammu (if doing night halt), in case hotel transfer has been arranged through DIH. NOTE: In caseNightHaltisrequested bytheguests,itcanbearranged byDIH at anadditionalcost.
• IncaseflightisgettingdelayedduetoNOTAM/delayedclearances/badweatheretc.,DIHshallconveytothe guestsin advance.
• Mentioned flight shall depend upon weather/wind/fog/visibility conditions and flight schedules are subjecttochange/divertduetoweatherconditions,flightsafety and operationalrestrictions.
• Confirmation of the flight is subject to availability of machines and government permissions, and bookingcan be confirmed only after the receipt of 100% advance payment. All the required landing and othernecessarypermissionsfrom localadministrationis theresponsibilityof DIH HeliServices.

·         AADHAR & PAN Card copies are to be shared mandatorily by all Indians, & passport is required in case offoreignnationals.

• Thereisverylimitedspaceforluggageinthechopper,only5kgluggageperpassengerwillbepermitted.Passengers bringing anyexcessbaggagewouldnotbeallowedtotakethe sameinthe chopper.

• Passengerscancarryonlyonehandbageach,assuitcasescannotbekeptinthe helicopter.

• Passengers should be aware of the chances of high-altitude sickness. Hiring of Palki/Pony during thedarshan isadvisable,inordertoavoid anystrenuousactivity.

• Passengersareadvisedtocarryjackets withthem.

• HotelstayandItcanbearrangedbyDIHonadditionalcharges.

• Anydonations,tips,pitthuandporterchargesshallbebornebytheguests.

• And,inregardstoourCharteroperations, wewouldliketobringtoyourkindattentionthatcancellations&otherinconveniencesduetoweatherareverymuchlikelysinceweatherisextremelyunpredictableinthehills.Therefore,guestsshouldcomepreparedtofacetheeventualitiescausedbyweatherproblems.Furtherpleasenote,incaseofbadweather,weshalloperateasperourpoliciesmentionedinthe‘Terms&Conditions’&‘ImportantGuidelines&Policies’sections.